Ivy Tutor Test Prep Tutoring is a collaborative process between the Tutor and Student.
Ivy Tutor employs a number of expert tutors. Ivy Tutor will endeavor to match the Student with the best fit. If parents request a replacement tutor, Ivy Tutor will provide a qualified replacement. There are a maximum of two such replacement requests.
Tutors will be available via text or email for both the Student and their Parents for matters pertaining to Test Prep Instruction.
Scheduling changes must be made via text through the scheduling line: (301) 392-7933.
Ivy Tutor has a 24-hour cancellation policy.
Each package offers a generous cancellation allowance. After the cancellation allowance is exhausted, cancellations will count toward a prepaid session.
A confirmation text will be sent out between approximately 24 hours prior to the scheduled meeting. A parent or student confirmation is sufficient for a session to proceed. Failure to confirm a session will be assessed as a regular cancellation.
Ivy Tutor understands that life is unpredictable. To ensure sufficient regularity, all packages must be used within a period equal to 1.5x the weeks of the sessions provided in the package. For example, a package with 12 sessions must be used within 18 weeks. To extend the package length, parents may request a tutoring pause of a predefined length.
For late student arrivals, Ivy Tutor will attempt to provide the full session length of instruction. However, the session may have to end at the scheduled time if the tutor has a subsequent commitment.
Ivy Tutor may provide score projections. These are not to be construed as promises or guarantees. While positive improvement is always observed, predicting the degree to which a student will improve is inexact.
IN-PERSON TUTORING SERVICE TERMS
Ivy Tutor may replace up to 20% of in-person tutoring sessions with virtual sessions.
Parents may request meetings at an alternative location, provided that Student and Tutor have a quiet tutoring space free of distractions or interruptions.
Cancellations that occur after the tutor is enroute will count as a billable lesson.
Tutors will endeavor to arrive on time but may arrive up to 30 minutes late. Parents will receive a notification as early as is feasible of arrivals that project to be more than 30 minutes late. Parents may then request a replacement meeting.
ONLINE TUTORING SERVICE TERMS
Tutors will meet with students via a video-conferencing service.
Tutors may arrive up to 15 minutes late. Parents will receive a notification as early as is feasible of arrivals that project to be more than 15 minutes late. Parents may then request a replacement meeting.
In the case of technical difficulties, the lesson will be rescheduled.
Students are required to keep their cameras on during all sessions. Tutors will also have their cameras on.
BILLING, RATES AND PAYMENTS TERMS
Test Prep Tutoring is billed by the hour or deducted by the session (for packages).
For hourly tutoring, a payment method must be on file that may be automatically charged.
The tasks and services that count toward billable hours are those in which an Ivy Tutor Test Prep Tutor is offering live instruction.
All packages must be prepaid by the initiation of the second session.
Packages have a three session opt-out window. At any time before the initiation of the fourth session, package costs can be returned minus the proportion of test prep time used.
A cancellation fee of $60 will be assessed for cancellations made between 24 and 3 hours ahead of the scheduled session. Cancellations made less than 3 hours will be charged at 100% of the lesson fee or count against a pre-paid lesson (unless there are cancellation credits available).
