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OVERVIEW

Ivy Tutor Test Prep Tutoring offers expert test prep tutoring, subject tutoring and college advising to empower students to reach their highest potential.

Top Score Service Commitment

For families who give us a full opportunity by choosing our Elite package, we extend this assurance: if your child manages to further improve upon our results, we will cover the additional costs incurred in obtaining them. Simply send us your receipts. This pledge is a recognition of the immense responsibility we bear in ensuring the brightest possible future for our students: we will support an additional milestone, subject to some conditions and limitations.

Terms Of Top Score Commitment

    1. Ivy Tutor commits itself to the success of its students. For those students who follow our Ivy Tutor Elite program or otherwise complete 25 sessions, we additionally offer financial support as part of our commitment.
    2. To be eligible for this enhanced commitment, students must:
      1. Satisfactorily complete Ivy Tutor’s Elite test prep program (or 25 sessions through other means) by attending all package tutoring sessions, completing assignments (which typically take less than 2 hours) for at least 80% of sessions, and taking at least 4 free and unlimited practice tests within 6 weeks of the exam date. 
        1. If no on-site practice tests are locally available, student may be assigned virtually administered at-home practice tests.
      2. Complete a real SAT or ACT without a significant scoring irregularity.
        1. A significant scoring irregularity is defined as scoring 3 points lower on the ACT or 100 points lower on the SAT than the student’s Ivy Tutor practice test average.
        2. In the event of an irregularity, tune-up sessions and practice test opportunities will be provided at no cost to prepare for the following test.
      3. Receive instruction with another test prep service or established tutoring professional.
      4. Take one more official test and beat the Ivy Tutor top score earned on a real test during the test prep program.
        1. If something goes wrong during this test, students can cancel the score before it is reported and take the next test.
        2. The highest official score attained through Ivy Tutor’s program will be recognized as the student’s benchmark score.
      5. Send test score history report and an itemized invoice or receipts from another test prep service provider to info@ivytutor.com.
    3. Sessions with Ivy Tutor must adhere to Ivy Tutor’s structured weekly schedule.
    4. Ivy Tutor reserves the right to determine which test (SAT or ACT) the student takes.
    5. This commitment applies to single-day test scores and does not extend to combined or superscored results.
    6. The first session of the Elite package must occur after the student has completed their sophomore year of high school.
    7. Claims for financial support under the Top Score Commitment are subject to specific conditions:
      1. Ivy Tutor will reimburse up to the cost paid for the Elite test prep program.
      2. Test prep service provider’s services must be provided at their listed rate or lower.
      3. Ivy Tutor will reimburse tutoring costs at a rate up to 1.5 times the average hourly rate paid for the Elite test prep program.
      4. Only net expenses are reimbursed. Ivy Tutor will not duplicate any rebates or score guarantee refunds.
      5. Costs unrelated to direct test prep (e.g., cancellation fees, subject tutoring) will not be reimbursed.
      6. Ivy Tutor may require attendance records and score records to process a claim.
      7. Ivy Tutor will not reimburse costs for services that were offered concurrent with our own. Only costs incurred following the completion of our program are eligible. 
      8. If a test prep service provider advertises a score outcome guarantee, Ivy Tutor may require a notice from them showing a denied guarantee claim request before reimbursing expenses.
    8. Fairness and goodwill assurance: Ivy Tutor recognizes that unexpected circumstances such as illness or family emergencies can impact a student’s program participation. We commit to considering such cases with empathy and fairness. Students may request accommodations or extensions by submitting a written explanation of their situation to Ivy Tutor. These requests will be evaluated on an individual basis, aiming to provide reasonable adjustments to support the student’s continued progress in the program. 
    9. This commitment is not to be construed as a guarantee of achieving any specific test score or outcome; it represents a Service Commitment. Ivy Tutor is committed to facilitating the successful realization of our students’ potential, which includes the offer of financial support subject to the terms outlined here. 
    10. All disputes arising under or relating to the Top Score Commitment are to be settled by binding arbitration in the State of New Jersey or another location mutually agreeable to the parties. An award of arbitration may be confirmed in a court of competent jurisdiction. 
    11. For any further questions, please reach out to info@ivytutor.com. 

GENERAL TUTORING SERVICE TERMS

  1. Ivy Tutor Test Prep Tutoring  is a collaborative process between the Tutor and Student.
  2. Ivy Tutor employs a number of expert tutors. Ivy Tutor will endeavor to match the Student with the best fit. If parents request a replacement tutor, Ivy Tutor will provide a qualified replacement. There are a maximum of two such replacement requests.
  3. Tutors will be available via text or email for both the Student and their Parents for matters pertaining to Test Prep Instruction. 
  4. Scheduling changes must be made via text through the scheduling line: (301) 392-7933.
  5. Ivy Tutor has a 24-hour cancellation policy. 
  6. Each package offers a generous cancellation allowance. After the cancellation allowance is exhausted, cancellations will count toward a prepaid session. 
  7. A confirmation text will be sent out between approximately 24 hours prior to the scheduled meeting. A parent or student confirmation is sufficient for a session to proceed. Failure to confirm a session will be assessed as a regular cancellation.
  8. Ivy Tutor understands that life is unpredictable. To ensure sufficient regularity, all packages must be used within a period equal to 1.5x the weeks of the sessions provided in the package. For example, a package with 12 sessions must be used within 18 weeks. To extend the package length, parents may request a tutoring pause of a predefined length. 
  9. For late student arrivals, Ivy Tutor will attempt to provide the full session length of instruction. However, the session may have to end at the scheduled time if the tutor has a subsequent commitment. 
  10. Ivy Tutor may provide score projections. These are not to be construed as promises or guarantees. While positive improvement is always observed, predicting the degree to which a student will improve is inexact. 

IN-PERSON TUTORING SERVICE TERMS

  1. Ivy Tutor may replace up to 20% of in-person tutoring sessions with virtual sessions. 
  2. Parents may request meetings at an alternative location, provided that Student and Tutor have a quiet tutoring space free of distractions or interruptions. 
  3. Cancellations that occur after the tutor is enroute will count as a billable lesson.
  4. Tutors will endeavor to arrive on time but may arrive up to 30 minutes late. Parents will receive a notification as early as is feasible of arrivals that project to be more than 30 minutes late. Parents may then request a replacement meeting. 

ONLINE TUTORING SERVICE TERMS

  1. Tutors will meet with students via a video-conferencing service.
  2. Tutors may arrive up to 15 minutes late. Parents will receive a notification as early as is feasible of arrivals that project to be more than 15 minutes late. Parents may then request a replacement meeting. 
  3. In the case of technical difficulties, the lesson will be rescheduled.
  4. Students are required to keep their cameras on during all sessions. Tutors will also have their cameras on.

BILLING, RATES AND PAYMENTS TERMS

  1. Test Prep Tutoring is billed by the hour or deducted by the session (for packages).
  2. For hourly tutoring, a payment method must be on file that may be automatically charged.
  3. The tasks and services that count toward billable hours are those in which an Ivy Tutor Test Prep Tutor is offering live instruction.
  4. All packages must be prepaid by the initiation of the second session. 
  5. Packages have a three session opt-out window. At any time before the initiation of the fourth session, package costs can be returned minus the proportion of test prep time used.
  6. A cancellation fee of $60 will be assessed for cancellations made between 24 and 3 hours ahead of the scheduled session. Cancellations made less than 3 hours will be charged at 100% of the lesson fee or count against a pre-paid lesson (unless there are cancellation credits available).